Clear terms when plans change.

This policy applies to purchases and service activity made directly through SoniqBrand Studio, including one-time production packages, song credits, subscriptions and related digital music-production services.

Because these are digital services and deliverables, a physical return process normally does not apply. Refund and cancellation requests are instead reviewed against the actual transaction and service state.

If payment has not yet been confirmed, contact SoniqBrand as soon as possible if you no longer want to continue. An unpaid or payment-review order can be cancelled before credits or paid entitlements are activated.

Stopping a pending order is different from refunding money that has already been received. If funds have already moved, the request becomes a refund review.

When a payment is approved, the related credits or subscription entitlement can be activated in the client account. A paid order does not become automatically refundable simply because some or all credits remain unused.

A refund request is reviewed using the payment record, credit activity, related projects, benefits already provided and any other relevant account context.

Using credits to submit a song request can begin a managed production workflow that involves human review, creative work, editing, mixing, mastering and other studio activity. Once work has begun, costs and production time may already have been incurred.

A change of mind after meaningful production work has started, or after completed digital deliverables have been supplied, will not normally create an automatic right to a full refund. SoniqBrand can still review service problems, billing errors and situations where mandatory law requires a different result.

A request to cancel or change a subscription is separate from a request to refund an amount already paid. If you need a subscription changed or cancelled, contact SoniqBrand Support so the account and billing context can be reviewed.

Cancelling a subscription does not by itself guarantee a refund for the current or a previous billing period. Any refund request relating to a paid subscription cycle is reviewed separately.

SoniqBrand may consider a refund or account adjustment where the facts support it. Examples can include duplicate payment, confirmed billing error, a paid service SoniqBrand cannot reasonably provide as agreed, or a remedy required by applicable mandatory law. These are review examples, not automatic guarantees.

The approved amount, payment route and any account adjustment depend on the affected transaction. SoniqBrand does not publish one universal refund-processing time because payment providers and transfer methods can differ.

Where appropriate, credits, plan benefits or related account records connected to the refunded transaction may be adjusted so the account remains consistent with the approved resolution.

If you believe a charge is incorrect, contact SoniqBrand with the order and payment details so the transaction can be investigated. Where practical, contacting the studio first can help resolve errors without unnecessary payment disputes.

Nothing in this policy asks you to give up rights that cannot lawfully be waived. Fraud, unauthorized-payment concerns and provider disputes may also be subject to the rules of the payment service used.

This policy does not override rights or remedies that applicable law makes mandatory. If a law that applies to your purchase gives you a cancellation, refund or other remedy that cannot be excluded, that legal requirement will apply.

The Terms of Service, the applicable order or plan details, and any project-specific agreement should be read together with this policy.